FAQ

If you have any questions or concerns, you can find out more about our policies and FAQs below. For further assistance, our team will be more than help to help. Don not hesitate to contact us via our contact us page

Welcome to HEMISPHERE Customer Care

  • A pre-order is essentially a reservation for an item that hasn’t yet been released but will be available soon. It’s your way of securing the item before it becomes available for general sale. When you pre-order, you are given an estimated delivery date, which is usually listed on the product page. This date gives you a general timeframe for when the item is expected to ship, but it’s important to keep in mind that actual delivery might vary depending on factors like production

  • The order can cancelled within the next hour by contacting our customer service.


  • Consult the site guide chart of the item you want. You can find the product measurement of the model included. Do not hesitate to contact us.

  • Simply insert it at the final step of the checkout process. The discount will be calculated and displayed automatically. If, after checking, your code does not work, contact us.

  • Yes, we ship worldwide. Please, check our shipping policy for more information.

  • We do not cover local taxes and duties costs for orders outside of Canada.

  • We ship with a specific shipping carrier.

  • You will receive tracking information once your orders is dispatched via email.

  • Orders are dispatched on the same or next business day Monday through Friday, excluding public holidays. Whilst we make every effort to ship your orders as quickly as outlines above, delays in shipping during peak trade items may occasionally occur. Peak trade times include special promotions, seasonal sales.

  • All sales are finals. Exchanges are handles on a case by case basis. Please EMAIL.COM